Last Updated: January 1, 2026
Although Prime Pine operates primarily in New Zealand, we recognize that some visitors and service participants may be located in the European Union. This document outlines our commitment to compliance with the General Data Protection Regulation (GDPR) for individuals whose data is subject to EU data protection law.
For the purposes of GDPR, Prime Pine acts as the data controller for personal information collected through our website and services.
Prime Pine
87 Fernbrook Lane
Kaiapoi, Canterbury 7630
New Zealand
Email: [email protected]
We process personal data under the following legal bases as defined by GDPR:
When you request or engage with our services, we process your personal information to fulfill contractual obligations including delivery coordination, service provision, and communication regarding your participation.
We may process certain data based on legitimate business interests, such as website analytics to improve user experience, fraud prevention, and business administration. We balance these interests against your rights and freedoms.
For certain processing activities such as marketing communications or non-essential cookies, we obtain your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
We process personal data when necessary to comply with legal obligations, such as tax requirements or responses to lawful requests from authorities.
If you are subject to GDPR, you have the following rights regarding your personal data:
You have the right to obtain confirmation of whether we process your personal data and, if so, to access that data along with specific information about the processing.
You may request correction of inaccurate personal data and completion of incomplete personal data.
Under certain circumstances, you may request deletion of your personal data. This right is not absolute and may be limited by legal retention obligations.
You may request that we restrict processing of your personal data under specific conditions, such as while we verify data accuracy or assess legitimate grounds for processing.
You have the right to receive personal data you provided to us in a structured, commonly used, machine-readable format, and to transmit that data to another controller.
You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. Upon receiving such objection, we will cease processing unless we demonstrate compelling legitimate grounds that override your interests.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
You have the right to lodge a complaint with a supervisory authority in your EU member state if you believe our processing of your personal data violates GDPR.
To exercise any of these rights, please contact us at [email protected] with the following information:
We will respond to verified requests within one month. In complex cases, this period may be extended by two additional months, and we will inform you of such extension.
Personal data may be shared with:
As we operate from New Zealand, personal data of EU residents is transferred outside the European Economic Area. We implement appropriate safeguards to protect such transfers, including contractual clauses and security measures.
We retain personal data only as long as necessary for the purposes outlined or as required by law. Specific retention periods vary based on data type and purpose:
We do not engage in automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.
We implement technical and organizational measures appropriate to the risks presented by our processing activities, including:
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach presents a high risk, we will also notify affected individuals without undue delay.
We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Material changes will be indicated by updating the date at the top of this page.
For questions, requests, or concerns regarding GDPR compliance or your data protection rights, contact us at:
Email: [email protected]
Address: 87 Fernbrook Lane, Kaiapoi, Canterbury 7630, New Zealand