Effective Date: January 1, 2026
These Terms of Use govern your access to and use of the Prime Pine website and services. By accessing or using this website, you agree to be bound by these terms. If you do not agree with any part of these terms, you should not use this website or our services.
By accessing this website, submitting information through forms, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. These terms constitute a legally binding agreement between you and Prime Pine.
Prime Pine provides coordination services connecting consumers with local farms and food producers. Our services include but are not limited to:
Service availability may vary by location and season. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
You must be at least sixteen years of age to use this website and engage with our services. By using this website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these terms.
When using this website and our services, you agree to:
Participation in our services requires submission of contact and delivery information. By providing this information, you authorize Prime Pine and our partner farms to contact you regarding service delivery and related matters.
Prices for services are displayed in New Zealand dollars and are subject to change without notice. Payment terms vary by service and will be communicated during the enrollment process. You are responsible for ensuring timely payment according to the terms specified for your selected service.
Delivery schedules and methods vary by service and location. We coordinate with farm partners to fulfill deliveries as scheduled, but cannot guarantee absolute consistency due to factors including weather conditions, harvest variability, and transportation circumstances.
You agree to provide accessible delivery locations and be reasonably available to receive deliveries during scheduled windows. Failure to receive scheduled deliveries may result in product loss without refund or replacement.
Farm products are subject to natural variation in size, appearance, and availability. We work with farms employing regenerative and organic practices, which prioritize ecological health over cosmetic uniformity. Products may not match conventional supermarket appearance standards, but meet quality and food safety requirements.
Service cancellation and modification policies vary by service type. Generally, modifications to delivery schedules or service parameters require advance notice to accommodate coordination with farm partners. Specific cancellation terms will be provided when you enroll in a service.
All content on this website, including text, graphics, logos, images, and software, is the property of Prime Pine or its content suppliers and is protected by New Zealand and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without explicit written permission.
You may view and print content for personal, non-commercial use only. Any other use requires prior written authorization from Prime Pine.
If you submit comments, suggestions, or other communications to Prime Pine, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and publish such content for business purposes including service improvement and marketing.
You represent that any content you submit is original or that you have the necessary rights to submit it, and that it does not violate any third-party rights or applicable laws.
This website may contain links to external websites operated by third parties. We do not control these external sites and are not responsible for their content, privacy practices, or terms of use. Accessing third-party websites is at your own risk, and you should review their terms and policies independently.
While we strive to maintain continuous website availability, we do not guarantee uninterrupted or error-free access. The website may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We attempt to ensure that information on this website is accurate and current, but do not warrant its completeness or reliability. Information about services, pricing, and availability is subject to change without notice.
We coordinate connections between consumers and farms but cannot guarantee specific outcomes regarding product quality, delivery timing, or satisfaction. Our role is facilitation; actual products and services are provided by independent farm partners.
To the maximum extent permitted by law, Prime Pine shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our services, including but not limited to loss of profits, data, or business opportunities.
In no event shall our total liability to you for all damages exceed the amount you paid for services in the three months preceding the claim.
You agree to indemnify and hold harmless Prime Pine, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website or services, your violation of these terms, or your violation of any third-party rights.
These Terms of Use are governed by the laws of New Zealand. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of New Zealand.
In the event of a dispute, we encourage you to contact us first to seek resolution. Many disputes can be resolved through direct communication. If informal resolution is not possible, disputes shall be resolved through the New Zealand legal system.
We reserve the right to modify these Terms of Use at any time. Material changes will be indicated by updating the effective date at the top of this page. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.
We recommend reviewing these terms periodically to stay informed of any updates.
If any provision of these Terms of Use is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
These Terms of Use, together with our Privacy Policy and any service-specific terms provided upon enrollment, constitute the entire agreement between you and Prime Pine regarding your use of the website and services.
If you have questions, concerns, or disputes regarding these Terms of Use, please contact us:
Prime Pine
87 Fernbrook Lane
Kaiapoi, Canterbury 7630
New Zealand
Email: [email protected]